CrewControl
B2C SaaS
Product Design
Reports
Team Lead
Design System
Case Study
Crew Control is a streamlined aviation crew management app designed to help pilots, hostesses, and airline managers track real-time availability, automate reservations, monitor flight hours, and ensure compliance—all in one user-friendly platform.
ROLE
Lead Product Designer
TEAM
3 Product Designers
1 Project Manager
4Developers
TOOLS
Figma, Jira, Adobe CC
Google Sheets
Loom
TIMELINE
Jan 2024 - April 20204
Overview
The Problem
South American airlines currently lack an efficient, centralized system to track crew availability and flight statuses. Pilots and hostesses must manually log their flight hours and frequently update headquarters on their status, often through calls or messaging apps. This outdated process leads to scheduling inefficiencies, miscommunication, and potential compliance issues, ultimately affecting operational efficiency and crew satisfaction.
The Team
The Solution
To address these challenges, we conducted in-depth interviews with airline managers, our primary personas for this B2B project. By understanding their pain points and operational workflows, we designed a streamlined system that automates crew tracking, simplifies flight hour logging, and enhances real-time communication. These insights guided the development of intuitive workflows and a user-friendly experience tailored to their needs, ensuring efficiency and compliance in daily operations.
My Contribution
As the Lead Designer, I guided the design team, created sprints, and resolved any blockers. I was responsible for creating and analyzing UX designs, ensuring an optimal user experience. My primary tasks included developing the design system and all required components, detailing animations, and defining the web/app functionality. I prepared comprehensive notes for the developer hand-off and conducted follow-ups on design implementation and bug fixes. Additionally, I performed QA and acted as a tester to ensure the highest quality in our web/app.
The Journe
Phase 1
Research
Phase 2
UX Process
Phase 3
Prototype
Mobile
Phase 4
Testing
The Result:
A more organized, efficient, and reliable system for managing crew schedules and flight assignments, leading to better resource utilization, reduced operational costs, and improved compliance with industry regulations.